Shopper Support

Have you purchased a product or service from a website powered by MyCommerce? We're here to answer any questions you might have about your order.

Self-Service Portal

If you purchased with MyCommerce.com (including Share-it and element 5), you can log on to our self-service portal to manage your orders and subscriptions. Please use request login via the email used to order, if you don’t have a password.

Customer Self-Service Login

Identify a Charge

If you have a charge on your credit card that you do not recognize, please use the order search option below.

Find My Order

If you didn’t find anything above, you might have ordered with another Digital River platform, in this case check Digital River Customer Service, too.

Still need help?

Please check our FAQ for help. If you have exhausted our self-service options, please complete and submit this form so we can better assist your specific needs.