Frequently Asked Questions

You have questions. We have answers.

Find answers to some of the most frequently asked questions about MyCommerce.



What is MyCommerce?

MyCommerce is an easy-to-use, quick-to-market, self-service ecommerce solution for companies selling digital downloads or service providers looking to expand to a global market. Founded in 1996, MyCommerce is powered by the robust Share-it ecommerce engine and has extensive experience in online sales of software and shareware. Approximately 18,000 software publishers in more than 130 countries are currently using the platform for order and payment processing for their products. With MyCommerce you can develop a full-store or direct-to-cart solution with the right support for your B2B and B2C business.


What advantages can MyCommerce offer me as a publisher?

  • Quick, easy, and free registration
  • Speed to market—you can generally start selling your products only one business day after registering
  • Localized control panel
  • Password protected, web-based information tool providing sale statistics, configuration options, documentation, and much more
  • Different payment types (e.g., check, wire transfer) in different currencies
  • Support from the publisher relations management, accounting, and sales teams if you have any questions
  • Customer service support for your buyers if they have any questions

What advantages can MyCommerce offer to customers?

  • Order process in over 20+ languages
  • 20+ global payment types including credit cards, debit cards, PayPal, wire transfer, check, direct debit, money orders, iDEAL, and Giropay
  • 40+ currencies
  • Customer service with answers to frequently asked questions on order and payment processing, the password-protected "My Account" area with details on orders placed via MyCommerce, and direct email contact with members of the customer service team.
  • Electronic product delivery, download protection, and backup media

How much does MyCommerce cost?

We offer two low priced models to provide the right option to suit your business: our Blended Model and Simple Model. Plus, no setup fees! It is our goal to help keep your costs down and empower your business to grow—we only succeed when you do.

I’m already registered with MyCommerce but want to switch to a different pricing model?

If you’re already registered with MyCommerce and would like to switch to a different type of contract, please email your request to our Customer Service Team. We’ll determine if you meet the eligibility requirements and, if you do, will immediately switch you over to the new model.

What happens when a customer buys my product?

Immediately after the purchase, MyCommerce will notify you via e-mail that an order has been placed. MyCommerce delivers the product, provided that payment has been received. You can find an overview of all the orders you have received in the MyCommerce Control Panel, under Reporting.

When will MyCommerce send me my sales profit?

Normally, on the 8th of each month, MyCommerce will e-mail you an account statement for the previous month, and payment is made on the 15th. However, the payment date may vary depending on the payment type and payment cycle settings you have chosen in the MyCommerce Control Panel.

How do customers benefit from download protection?

Download protection offers your customers the option of downloading a product as often as they wish after purchase. MyCommerce will store a copy of the downloadable product for up to 2 years after purchase. Download protection is added to the downloadable product in the course of the order process. However, the customer does have the option of removing this from the shopping cart.

How does MyCommerce deliver the product?

Various delivery types are available for your products:

  • A download link for the full or trial version
  • The license key (key list or static license key)
  • Key generator (web-based key generators or files)
  • Backup media

What is Backup Media?

The customer may order a Backup Media (if available) in order to have a backup copy of their downloadable product. The Backup Media will be produced and mailed to the customer within 24 hours of receipt of payment. Backup Media cannot be ordered separately. If the customer deletes the downloadable product from the shopping cart, the Backup Media will also be removed.

You can choose between two different types of Backup Media: a simple version which contains the downloadable file only, or an extended version in which you may include additional files and design the layout yourself.

What kind of marketing support does MyCommerce provide?

With the control panel, MyCommerce provides a number of marketing tools that you can use to boost sales. For instance, there's the REACH e-mail marketing tool, there are affiliate and reseller partner programs, or promotions with coupon codes that you can send to your customers. In addition, MyCommerce offers search engine optimization programs, website usability programs, and the opportunity to sell via partner portals like download.com.

Can I sell securely with MyCommerce?

MyCommerce uses FraudShield, which offers maximum security while the customer places their order and protects you against fraud and chargebacks. V.3 SSL-encrypted Web pages and 168-bit Triple DES encryption provide your customers with maximum security during the order process. The RSA module and the SSL encryption exponent are 1024 bit. In addition, access to the control panel is secured by an SSL-encrypted connection.

What kind of technical support does MyCommerce provide?

MyCommerce supports you every step of the way. From our easily accessible help files in the platform, to our Global Vendor Support Team, Account Management Team, or our World Class Development Team, we’ve got you covered. Connect with us via email () or in the control panel of your site under Administration, and we will get you to the right team for support.

Are there file size limits?

No, we accept any file type and any file size you provide to us. You can upload the files in the control panel, send them via FTP to our server (please see the MyCommerce Control Panel for more information), or you can e-mail the file to the Publisher Relations Management team.

However, out of consideration for your customers, you should keep files reasonably small and use a compressed file format such as .zip or .rar, if they are delivered via e-mail.

Where can I specify my product settings?

The MyCommerce Control Panel is a password-protected, web-based information tool that allows you to create products and edit their properties. For instance, you can define prices, adjust delivery types, add descriptions in different languages, and check your settings by placing a test order.

I have more questions. Who can I contact?

We’re here to help with any questions you have.

Contact Us