Order InformationWhat is my order status?
Shipping InformationI live outside of the United States. Do I have to pay customs fees?
Technical SupportI require some help installing and/or getting a program to function correctly. Can you help me?
Download InformationHow do I download?
Returns and CancellationsWhat is your Refund Policy?
Please visit our customer order lookup page to view orders you have placed with MyCommerce.
The charge will appear on your credit card as the name of the product you have purchased.
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
During the order placement process, simply select the option indicating that the recipient address is different than the billing address.
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
The card security code is a unique number which is printed on all Visa, MasterCard, Discover, American Express and Maestro cards. To determine your Card Security Code (it is often known as CSC or CVV2). Follow the instructions below for your credit card.
CSC Location for Visa, MasterCard and Maestro:
The CSC is the three-digit number located on the back of the credit card, immediately after the last four digits of the credit card number.
Visa, MasterCard and Maestro example
CSC Location for Discover:
The CSC is the three-digit number located on the back of the credit card, immediately after the 16-digit credit card number.
CSC Location for American Express:
The CSC is the four-digit number located on the front of the credit card. The four-digit number is located on the right or left above the account number.
American Express example
There are many possible reasons for a credit card not being accepted:
If you have problems submitting your credit card payment you can contact Customer Service for assistance. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
In general, most products are a one-time fee. However, for each product the order process may vary and is subject to change at any time. The order form should clearly state the product price and define any subscription details, if applicable.
For detailed information about product pricing, please contact the publisher of the product directly. You can find contact information in your confirmation email, by looking up your order and clicking on the product name, or by checking the product publisher’s web site.
You can cancel the automatic renewal plan associated with your product at any time using the following instructions:
You will receive a copy of your confirmation email shortly after your order. Please keep this email for your records! You can also find a copy of your invoice by looking up your order and clicking on “receipt.”
Most of the products sold by MyCommerce are in electronic form only. However, some stores may have products available for purchase as a physical shipment, or as a download with a purchasable backup CD option. Please check the product publisher’s website for additional details. Backup CDs can be added to your order during the checkout process.
Backup CDs cannot be purchased for an order that is already completed.
You are purchasing from MyCommerce, which is an authorized reseller for many online stores. We act as a payment gateway, assisting in the sale of thousands of products to customers who shop online.
Can I order and not use a credit card? I would prefer to pay by check, wire transfer, or purchase order.
Yes, you will see these options when placing your order. Simply select your preferred payment method and follow the instructions to complete your purchase.
If you live outside of the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by MyCommerce, and MyCommerce does not have control of these fees.
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.
MyCommerce is unable to provide technical assistance since we are an ordering center for thousands of products. The company that publishes the product you purchased will be able to provide you with the technical support that you need.
You can find contact information for the company that publishes your product in a few places:
Cookies are placed on your browser for your convenience, and the commerce system used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order; the system recognizes who you are and automatically enters your information into the checkout form.
You can download by looking up your order and clicking on the name of the product.
Under the “Delivery Information” section you can download by clicking on the download link or by right-clicking and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.
You can save the download file anywhere you would like but be sure to remember the location or the name of the downloaded file. Most people find it easiest to save their download file on their desktop.
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
You can find registration information in your order confirmation email. You can also look up your order and click on the name of your product to find this information.
You can use the download link from your confirmation email to re-download. You can also re-download by looking up your order and clicking on the product name.
If you downloaded the trial version of the software before registering, you will need to download the trial version again. Please visit the vendor/publisher's website to do this.
Free downloads are provided by software companies for you to try a product before you purchase. These products will have limiting features, such as limited days of free use, allowing you to evaluate the software prior to purchasing it.
These are marketing techniques that are widely used in software companies that utilize online distribution, and provide you as a consumer, an advantage. This allows you to know exactly what you are buying, when you purchase the registered version of the program.
All download products have a period of 14 days from the date of purchase in which a download can be completed. This time period is expanded to 2 years if you also purchased the Extended Download Service.
If you have already purchased Extended Download Service and your download has expired, please contact us for assistance.
Returns and Cancellations
Each company offering products through our service has their own return/refund policy. You will need to contact the company that publishes the product directly to inquire about their return/refund policy and process. You can find their contact information in your confirmation email as well as by looking up your order.
Your refund will appear on your card within 5 - 7 business days of being initiated.
If the credit does not appear, please contact your credit card company. In many cases, banks will post information later than expected.
You can find product publisher contact information in your confirmation email, by looking up your order, or by checking the publisher’s website.
MyCommerce is an authorized reseller for many online stores. We act as a payment gateway, assisting in the sale of thousands of products to customers who shop online.
For ordering assistance, please contact MyCommerce Customer Service.